SSG25: Getting Better All the Time: Sharing Journeys to Excellence in IT Support

About the Event

In the ever-evolving landscape of higher education IT support, excellence is not a destination but a continuous journey. The UCISA SSG25 Conference invites you to join us in Liverpool on a Magical Mystery Tour exploring the myriad ways our community is pushing the boundaries of what’s possible in IT support.

This year’s theme, Getting Better All the Time, celebrates both the incremental and transformative steps that lead to excellence. From overcoming the challenges of the COVID-19 pandemic to adapting to remote work and navigating sector shrinkage, our sector has shown remarkable resilience. Now, it’s time to move beyond survival and strive for the highest standards in our work.

Join us at SSG25 and give your work Day in the Life a remix! Let your peers’ insights Help! you on your Long and Winding Road to excellence. With A Little Help from UCISA, you’ll find All You Need Is Love (and great IT solutions). The path to excellence? If we Come Together, We Can Work it Out!

What to Expect
First and foremost, you can expect to have the best opportunity of the year to meet with your colleagues from across the sector, share experiences, and tackle the challenges we all face together. It's not just about learning – it's about discovering how others solve the same problems you encounter every day.

Our sessions are designed by people who do what you do, ensuring they’re directly relevant to your work. While we’re still finalising the schedule, here’s a sneak peek at the topics we’re covering:

• Best Practices: Proven methods and strategies that can help you to achieve and maintain excellence.
• Service Management: How you can coordinate and optimise your service delivery to ensure consistent, high-quality experiences for all.
• Staff Development: Insights from leaders and team members who’ve been part of successful staff development initiatives.
• End-user Computing Lifecycle Management: Exploring the shift to a managed approach in response to growing demand.
• Looking after ourselves: Prioritising self-care and well-being has never been more challenging yet never more important, find out how other institutions do it.
• Diversity and Inclusion: How to foster an inclusive culture that values diverse perspectives and backgrounds.
• Educational Technology: A real-world case study on implementing an AV monitoring system that streamlined room support and improved the student experience.
• Service Culture: Embedding a resilient, customer-focused culture while keeping teams motivated.
• Delivering services in challenging times: Real-life stories of overcoming hurdles like legacy tech, financial pressures, and staffing shortages.

Don’t Miss The Great AI Debate

Join the conversation as we explore what AI means for the future of support, higher education, and the world. Is it the dawn of a thousand-year utopia or a path to chaos? Have your say!

After a day of thought-provoking discussions, enjoy evenings packed with fun activities themed around our fantastic host city, Liverpool. It’s the perfect chance to unwind, network, and soak in the local culture.

Book now to avoid disappointment – we can't wait to see you there!